Dream Plan Spiti respects your privacy and is committed to protecting the personal information you share with us when booking taxi, airport transfer, tour, or expedition services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Last updated: 08/16/2026
1. Who We Are
Dream Plan Spiti is a taxi and tour operator based in Himachal Pradesh, offering services including Shimla-Spiti and Manali-Kaza taxis, airport transfers, and 4×4 expedition packages. This policy applies to information collected through our website [dreamplanspiti.com], phone, WhatsApp, and email when you make an enquiry or booking with us.
2. Information We Collect
When you make an enquiry or booking, we may collect:
- Contact details: name, phone number, email address
- Travel details: travel dates, pickup/drop locations, group size, vehicle preference
- Payment details: processed via [your payment gateway — e.g., Razorpay/UPI/bank transfer]; we do not store full card details on our own servers
- Communication records: messages exchanged via WhatsApp, email, or phone for booking coordination and support
- Website usage data: pages visited, general location (city/region level), device/browser type, via analytics tools (see Section 7)
We do not knowingly collect any information beyond what is necessary to plan, confirm, and support your trip.
3. How We Use Your Information
We use the information you provide to:
- Confirm and manage your booking
- Communicate trip details, itinerary changes, and driver/vehicle information
- Process payments
- Provide customer support before, during, and after your trip
- Improve our services and website based on general usage patterns
- Send you relevant updates about your booking (not marketing, unless you opt in separately)
4. How We Share Your Information
We do not sell your personal information. We may share necessary details with:
- Drivers assigned to your trip — name, contact number, pickup details, itinerary (so they can carry out your booking)
- Payment processors — to complete transactions securely
- Permit authorities — where required for restricted-area travel (e.g., Inner Line Permit processing for foreign nationals)
- Service providers we work with for hosting, analytics, or communication tools, solely to operate our business
We do not share your information with third parties for their own marketing purposes.
5. WhatsApp & Communication Data
Many bookings and trip coordination happen over WhatsApp or phone. Please note:
- Messages exchanged with us over WhatsApp are subject to WhatsApp’s own privacy policy and encryption practices, in addition to this policy.
- We retain booking-related conversations for a reasonable period to handle support requests, disputes, or repeat bookings, and will remove them on request where feasible (see Section 10).
6. Payment Information
Payments made through our website or payment links are processed via [your payment gateway name]. We do not store your full card, UPI, or bank details on our own systems — this information is handled directly by our payment processor in accordance with their own security standards and applicable regulations.
7. Cookies & Website Analytics
Our website may use cookies and analytics tools (such as [Google Analytics / Meta Pixel — list only what you actually use]) to understand how visitors use our site and to improve our content and services. These tools may collect general, non-identifying information such as pages visited, time on site, and approximate location.
You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality but will not prevent you from making a booking via phone, WhatsApp, or email.
8. Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the booking you made with us
- Comply with applicable tax, accounting, or legal record-keeping requirements
- Respond to any follow-up questions or disputes related to your trip
If you’d like us to delete your information sooner, see Section 10 (Your Rights).
9. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
10. Your Rights
You have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to any legal or accounting retention requirements
- Withdraw consent for optional communications (e.g., promotional messages, if you’ve opted in)
To exercise any of these rights, contact us using the details in Section 14.
11. Children’s Privacy
Our services are intended for booking by adults. We do not knowingly collect personal information directly from children. Information about children traveling as part of a family booking (e.g., name, age for permit purposes) is collected only from the booking adult and used solely for trip planning and documentation requirements.
12. Third-Party Links
Our website may contain links to third-party sites (e.g., payment gateways, social media, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
14. Contact Us
For questions about this Privacy Policy or your personal information, please reach out:
Address:Village Panewala Post Office Bychari, Panaiola, Shimla, Himachal Pradesh 171011
Phone/WhatsApp: 085806 58029
Email: kanwarkaku71@gmail.com
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
